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Return and Refund Policy

Return Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We have a 30-day return policy for change of mind, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@thetechnologystore.com.au Items sent back to us without first requesting a return will not be accepted. Refunds will be processed within 5-7 business days of approval.

How can customers return your products?

>By Mail

What is the restocking fee?

>No Restocking Fee

How much will customers pay for return shipping?

For defective products- This happens when the product is incorrect, damaged by the carrier, or defective in another way.

>No Cost

For customer remorse- This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.

>No Cost

 

Return Due To Change Of Mind

We will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unopened and in resalable condition.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation

You can cancel your order for free Charge within 12 hours of placing your order by replying to the order confirmation email. You can then cancel as long as the product has not been shipped. Once the product is shipped, the order cannot be canceled.
If you meet the "Cancel order" conditions, you will receive your refund within 5-7 business days.

 

Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will be processed within 5-7 business days of approval.

Customer Support

For all customer services, Please contact us via-

Phone: 0477057708

Email: hello@thetechnologystore.com.au

Address: 4a/5 Talavera Rd, Macquarie Park, 2113 New South Wales, Australia